Cancellation and Refund Policy
Dear customers, we request you go through the cancellation and refund policy of Tell My Grade in detail before opting for any service. Our Cancellation and Refund policy is common for every client irrespective of age, gender, or geographical location. This policy is considered a legal contractual agreement between the platform Tell My Grade and you.
- You will get a refund only if you opt for cancellation of your order within 1 hour from the time of payment. No refunds will be processed from our end if you cancel your order after 1 hour of booking. It is recommended that while placing the order share the correct assessment brief, along with the marking rubric and additional reading materials.
- If our expert fails to deliver the work within the set time then you are eligible for a full refund or we can check your next assignment for free*
- Your next assignment must be equivalent to or of the same length as the previous one. For example: If your previous assignment is 2000 words and now you want us to check your next assignment of 5000 words then we will not charge for the first 2000 words but you have to pay for the rest of the 3000 words.*
- In case, where the question file/assignment instructions are not clear to the expert who is supposed to check your assignment, the expert will raise a query and you are required to resolve the query as soon as possible. If you have set a deadline of 2 or 6 days then you have to revert within 12 hours from the time of the query raised. If there is no revert from your end then the expert can choose to proceed with his/her better understanding. In cases like these, no refund/revision will be initiated.
- In case of any query, it must be resolved immediately. If you have set a deadline of 24 hours then you have to revert within 2 hours from the time of the query raised. In case of no revert within 2 hours will leave the experts with two options i.e. proceed with checking of assignment with his/her best understanding or put the assignment checking on hold. No refund or revision will be entertained if the query is not resolved in time.
We ensure that you will get the best assistance from our team at Tell My Grade and you will always get your desired result with the help of our services. We are the only quality checker across the globe which offers unique services to improve the quality of your work.